When your teammate can't see your projects, there are a few scenarios that may explain why this is happening. Thinking of that, this article is here to help you troubleshoot and make sure everything is set correctly to share your projects with your teammates.
Make sure you are connected to your teammate 🤝🏻
Check if you are connected with your teammate on your My Team page:
If you don't see your teammate on the list, try inviting them to connect. Click "Invite Teammate(s)" on the top right:
📑 Note: If your teammate has already created an account, invite them using the email address they use on Turno to automatically connect. For additional help, see our guide on how to invite your teammate.
Add your teammate to your property 🏡
If you are connected to the teammate but they still can't see your projects, make sure they are enabled on your property here:
On this page, you can view the teammates that are enabled on the property just below the address information or guest checkout code, labeled as Primary Teammate(s) and Backup Teammate(s).
You can also click on the three dots button and select "Update Property" on the property card (or simply click on its name). Then, navigate to the Teammates tab to make sure the teammate you are looking for is assigned to the property.
If they're not showing on the Teammates list of the property, click "Add teammates to this property" on the top right:
Follow this procedure for every property you wish your teammate to receive projects from. To know more about enabling/disabling teammates and the differences between primary and backup teammates, check out the guide: ⬇️
Make your projects visible to teammates 👀
If your teammate is on your team and is assigned to your property, and still can't see the projects from your calendar, make sure your projects are visible to them. You can see if a project is visible or hidden from teammates on the List page under Projects.
On the Pending Projects tab, click on the project to see its card. If it is labeled "Hidden from teammates", you can make it visible by clicking on the three dots button and then selecting "Make project visible to teammates". This action will send the project to the primary teammates enabled on the property.
Your primary teammates will be notified and will be able to accept the project. Backup teammates will only see it after all the primaries reject it, or if you click the option to "Show to backup teammates".
If you have multiple projects that are hidden from teammates, you can access your Properties page and look for a link that says “Make them all visible” on the property card:
Click it to make all projects in that property visible to your primary teammates. ✅
Alternatively, to make sure you don't have to do this every time you have new projects, check your property settings to see if new projects are being made visible to your teammates automatically. This is available as an option under the "Calendars" tab:
To know more about hiding projects or making them visible, check out the following guide:
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