Turno allows you to charge per hour and enter the time you worked to calculate your payment when you complete projects. This article will show you how.

For customers who are already connected with you, we recommend you ask them to change your rate type on their properties. Changing your payment type will affect all cleanings you complete going forward. To request a price change from existing Turno clients, follow this guide:

To charge new marketplace customers hourly from the start, select "Per Hour" as the rate type when posting a bid, as seen below:

Additional questions about bidding? Check out the guide by clicking on the button below:

When you begin cleaning a unit, once you click “Ready to start the project?" in the mobile app, we will capture the time you started the project. Then, when you click on "Complete Project", we will capture the time you finished.

At these two points, we may also collect your current location, which will be shared with your customer. The start and end locations will be included in a more detailed project report we send your customers for cleanings that are paid hourly.

We will only include your location if you allow the app to. On Android, the location permission will be requested upon installing or updating the mobile app. On iOS, if you never granted or declined the location permission, it will be requested when you go to start an hourly cleaning.

After you finish the project and hit "Complete Project" on the mobile app, you'll be taken to the Project Report Screen:
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On this screen you'll see:

If any of the time information is incorrect for any reason (for example, you only tapped to start the project when you finished cleaning), you can tap the fields to edit the time information:
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Once you mark the project as completed, your customer will receive a report, the payment amount will be calculated automatically and, if automatic payments are enabled, payment will start processing normally.