As a host, your experiences with cleaners significantly impact your business. Occasionally, you may want to share insights with fellow hosts, offering valuable considerations when considering a specific cleaner. Here you will learn how to accomplish that. 💫

After you connect with a cleaner through a direct invite or by accepting their marketplace bid, they become part of your cleaning team. However, the option to review them only becomes available after the respective cleaner accepts at least one project from you within our platform.

Once they've accepted a project, you have the option to leave a review at any time, up until two weeks after you disconnect from them. If you find yourself disconnected from a cleaner and wish to review them but are unsure how to proceed, please reach out to our Customer Support team via live chat or through our email at [email protected].

Navigate to the Teammates tab under the My Team section on the website version of Turno.

On this page, you'll find a list of cleaners you're connected with. If it's your first review for a cleaner, click "Review now" under their name. If you have already submitted a review, update it by clicking the number next to the star below their name.

When you click on "Review now" (or the number next to the star), a popup window will open for you to submit (or update) your review.

First, rate the cleaner by selecting a number of stars from 1 to 5 ⭐. Based on your star rating, tags will appear for you to choose how best to describe the cleaner; select at least 1 tag that fits your experience. Optionally, you can also share more about your experience with the cleaner in question in the text field.

When finished, click Send Review. Your review will be sent to our team to approve.

After approval, your review will appear on the cleaner's profile for other hosts to see.