Want to know if your cleaner's payment went through? Check your Turno payment history - it shows you the status of each payment. This article explains what those statuses mean.

When you make a payment to your cleaners on Turno, it will show up in your Payment History. To view them, go to Payments > Payments Settings on the web version of Turno. On the mobile app, go to the "Payments" screen.

You can also use the button below to access this page:

Here is what each payment status means:

The authorized status is only for card payments (credit or debit). It means the payment is approved and ready to go through when your cleaner finishes the project. At this stage, the cleaner hasn’t received the money yet. If the project isn’t completed, the authorization gets canceled.

The scheduled status is exclusive to payments made using ACH (bank debit) as the payment method. There are no authorizations for ACH payments, so this status means that the payment is going to start processing after the respective project is marked as completed.

A declined transaction has failed due to an issue with your payment method and the payment or authorization did not pass. Check with your bank to fix a possible issue. When a manual payment is declined, it has to be retried manually once the issue is fixed. When an authorization declines, Turno will retry the payment automatically if 1) you change your payment method or 2) once the cleaner marks the respective project as complete.

The voided status means the transaction got canceled or has been manually voided. The amount will return to your account or original payment method in 10 days, or has already been refunded.

The processing status is exclusive to payments made by ACH (bank debit). ACH payments will have this status while we receive acknowledgment of their success or failure. This process can take 6 business days. Because of this, ACH payments may take up to 7 business days to be reflected in your cleaner's available Stripe balance.

A succeeded status means that the payment went through successfully. Either a manual payment has succeeded or, in the case of automatic payments, the cleaner has marked the project as completed and now Stripe (our third-party payments processor) is processing or has processed the payment to your cleaner.