If you are having issues logging in, have forgotten your password, or just want to change it for any reason, follow these instructions.

On the sign-in page, click "Recover Account" at the bottom of the sign in card to initiate the password reset process.

On this page, you can choose to recover your account using your e-mail or phone number.

For each of these options, a field to add the respective information will be available.

Enter the email address of the Turno account you'd like to recover.

Enter the phone number associated with the Turno account you'd like to recover.

After filling out the information, click the Next button to proceed. A confirmation screen will appear - you will receive an email with instructions, or a text message with a code.

We'll send you an email with instructions to recover your account.

We'll send you a SMS with a code to recover your account.

You should see an option to "Recover Account" on our mobile apps login screen.

Turno mobile app log in screen.

Tap "Recover Account" to go to a screen where you can choose between e-mail or phone number as the credential used to recover your account.

Select your option of choice, and make sure to enter the corresponding information in the field provided for it.

Enter the email address of the Turno account you'd like to recover.

Enter the phone number associated with the Turno account you'd like to recover.

You will then see the final steps to be taken for resetting your password.

We'll send you an email with instructions to recover your account.

We'll send you a SMS with a code to recover your account.

At this point, check your email for a message from us with a reset link (if you chose email) or look for an SMS with a code (if you selected the phone number option) so you can move forward and reset your password.

Once you start the password reset process and choose the email option, you can expect to receive an email from [email protected] or [email protected].

If you don't see the email in your regular inbox, make sure to check all of your other inboxes including your spam and junk folders, because at times our emails may get sent there. 📢

You can also whitelist the Turno domain to ensure you'll receive our emails without issues.

Here's what the email should look like:

The email will have a "Reset Password" button to reset your password.

And you will be taken to this page to set a new password for your Turno account.

You should see a confirmation on your screen after successfully saving the new password.

As you begin the password reset process through our website or mobile apps and select the phone number option, a password reset code will be sent to you via SMS.

Copy the code into the field on the website or mobile app, and proceed to create a new password.

Here are some frequently asked questions about resetting passwords:

You might be entering the wrong email address/phone number. If you can't remember the email or phone number, contact our Customer Support via live chat or at [email protected] so we can assist you.

You must have access to at least one of the two credentials you used to create your account. If you still have it, contact our Support team and we'll help you out.

Passwords are case-sensitive, so make sure you are not entering uppercase/lowercase letters where there isn't supposed to be one, and also double-check that you are not entering a blank space before or after your password. If you still can't access your account, contact our Customer Support so we can assist.