Looking to improve how you manage your properties, Turno has released the new Quality Center feature in partnership with Airbnb! 🎉

The Turno Quality Center feature is available for hosts syncing with an Airbnb integration and helps you improve your services by gathering the cleanliness ratings and reviews from your guests, tying them with the cleaners who cleaned your properties on Turno. It analyzes trends and makes suggestions for strategic cleaning and operational improvements.

With the Quality Center, you can boost the cleanliness of your units, ensure your turnover readiness, and enhance guest experience and satisfaction. 🚀

To get started with the Quality Center, integrate your Turno account with Airbnb via API. To do this, click Connect with Airbnb Now available on the Quality Center page:

The Quality Center page is also available on your mobile device! On the Turno for Hosts app, go to More (•••) and select the Quality Center option. This will redirect you to your browser where you will be able to proceed and have access to everything the Quality Center has to offer.

In case you need additional help completing the integration, follow the instructions in the article below, which has a step-by-step on how to integrate Turno with Airbnb:

After your properties are integrated with Airbnb, you will be able to access the Quality Center. It is divided into 4 tabs: Overview, Cleaners, Properties, and Reviews.

Here you can have a quick look at everything in your Quality Center.

The Overall Cleanliness Rating is the weekly average of the cleanliness ratings across all your Airbnb properties that you imported to Turno.

The Turno Insights section gives you tips on how to perform better. There is also a time graph showing how the Overall Cleanliness Rating is performing over time on the right side of the panel, so you can keep track of changes to your rating.

At the bottom of the page, you will find a brief summary of the information available in the other tabs; here you can have a grasp of the performance of your cleaners and properties, as well as the latest reviews from your Airbnb guests:

This tab displays the cleaners on your team and their general information, guest ratings, rating trends, the most common tags they received on reviews, and a graph with their guest ratings over time.

You can also see cleaner reviews. We show all reviews that are linked with cleaning projects assigned to this cleaner.

Here you can see the properties you have integrated with Airbnb. We display the cleanliness rating of the property directly from the Airbnb API, the most used tags, the rating trend, and a graph with the cleanliness rating over time as well. Reviews are also displayed here, filtered by property.

In this tab you have a more focused view of each review you receive from your guests. You'll have access to the date, the property it refers to, the cleaner that was assigned to the project, cleaning tags and a few other details. Reviews are the business card of your property, and here you will have absolute access to all variables that compose each one of them.