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Boosting Your Business with Turno: Best Practices for Hosts
Boosting Your Business with Turno: Best Practices for Hosts

Tips on how to make the most of your host account.

Mai avatar
Written by Mai
Updated yesterday

As a host, automating your business could be what ensures that your operations run smoothly. Having that in mind, Turno was made to assist with the cleaning schedule of your rentals, providing a range of features designed to align with your preferences.

Notifications 📱

Being on top of the cleaning needs of your rentals is crucial, and receiving convenient notifications is something that shouldn't be overlooked. Here's how to adjust your notification preferences:

1️⃣ Access your account on the website version of Turno, click on your picture or initials at the top right of the page and go to Notifications to move to your Notifications Settings.

2️⃣ Once there, you will see four notification types:

  • Notification Center - in-app notifications on your account, on the website and mobile app

  • E-mail - sent to the email address you use on Turno

  • Mobile - push notifications on your mobile device

  • SMS - alerts sent to the phone number you use on Turno

To the right of each notification option, you will find boxes to enable or disable each notification.

You may notice that SMS isn't available for most options. But almost all alerts can be sent via notification center, email, and push notification. 📑


3️⃣ After configuring your preferences, click Update to save your changes. Remember that notifications can be updated anytime, so feel free to make changes whenever you need.

Certain notifications cannot be disabled. If you prefer not to receive any, consider blocking Turno emails temporarily or setting them to be sent to a different folder than your main inbox through your email provider. 🚨


Project settings 🧽

Turno offers various project settings that some hosts might not be aware of. To access the Project Settings page, go to the website version of Turno and click on your picture or initials at the top right of the page to move to Projects and adjust the options according to your preference.

Direct Assign/Auto Assign

When enabled, this setting allows you to assign cleaners to projects directly without them having to accept the project on their end. This setting also enables you to set your property to automatically assign a cleaner to all of your projects.

Read more on manually assigning cleaners in our article about manually assigning a cleaner to a specific project. For more information on auto-assign, see our guide on how to automatically assign your cleaner to projects.


Show projects automatically to all backup cleaners 👁

This setting allows you to choose how long in advance you want your unassigned projects to automatically open up to your backup cleaners. 

By default, primary cleaners receive project alerts first. Backup cleaners receive them under a few conditions:

  • if there are no primary cleaners set on the property,

  • if all primary cleaners reject a project, or

  • if a project is manually sent to backups.

This setting allows your projects to open up to backups without any actions from you or your primary cleaners.


Automatically accept requests to remove teammates from projects

When a cleaner is assigned to a project, they have the option to ask you to be removed from it. By default, this option just triggers a notification on your end that the cleaner wants to be unassigned from the project.

With the option to automatically accept these requests, instead of having to manually remove cleaners from your projects, you can allow them to remove themselves up to a certain number of days before the time the project is scheduled.


When a booking is canceled after the check-in time, keep the associated cleaning project ⏯️

Whenever a guest cancels a project, Turno removes the booking and the associated project from your cleaning schedule, unless this particular setting is enabled.

So if you would prefer to keep the associated cleaning project if the guest cancels after the check-in, enable this particular option. Without it, you might have to create a manual project to replace the one that got deleted.


Check out this guide for how to create a project manually:


Quality Control 🟢

This provides the option to perform a quality control check on your projects, marking whether the cleaning passed or failed. This way, you and any co-hosts on your team can easily view the quality status of each project.

This setting is for your own control - it only shows on your end and to co-hosts. Marking a project as failed on quality control does not withhold automatic payment.

If your cleaner's auto payments are on, the payment for the project will go through when they mark it as complete, regardless of it passing or failing quality control.


Mandatory Checklist Completion ☑️

For hosts concerned about ensuring the completion of cleaning projects, you can set checklist completion as mandatory. When this is enabled, cleaners can't mark projects as complete without checking off all items on your checklist.

Here's an article from our help center where you can learn more about checklists:

You can update your preferences for all these settings at any time! ✅


Custom project types

This setting lets you to create your own project types in case the default ones don't fit your needs.


Require photo documentation on your checklist ☑️

If making checklists mandatory isn't enough for your peace of mind, our suggestion is that you consider enabling the option to Require photo documentation for specific items.

When this option is enabled on a checklist item, cleaners must add a picture in order to check it off. This may allow you to feel a bit more confident that cleanings were completed up to your expectations in case you can't visit the property to inspect.


Project reports 📃

It is important to keep track of your cleaning projects. You should know who cleaned, when they worked, how long it took, and how much it cost. You can find this info on each project, but depending on how many projects you have, a report showing everything together could be way more convenient.

With this in mind, Turno allows you to download project Reports. To get a report, go to the website version of Turno, click the menu icon at the top left to open the sidebar, and select Projects > Reports.

You will see a page where you can customize your report according to your preferences - here you can choose the attributes you wish to see on your report and then hit "Create Report" to process it. It may take a few minutes for it to finish - we will notify you when your report is ready to download.


Once it is ready, you will find your report below the report creation section with a download icon.

Click the download icon to save the report to your device. You should be able to open reports on a spreadsheet viewer.


📚 Read more


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