As a cleaner, providing good cleaning services and an overall pleasant experience to your customers could be the difference between a casual customer and a lifelong business partner. This article provides some valuable tips to improve your work relationship with your customers. ✨

Don't wait until you're outside the property to contact the owner about how to enter. Make sure you know how to access the property before you go to your first project on the property. You may need a lock code, or directions to find keys for example. Hosts can provide lock codes on projects through the app, but it's not always that simple. We recommend you communicate with the customer to plan for this in advance.

When possible, add pictures of your work to your projects. This will ensure that both you and your customer are aware of how the property was before you left the premises.

You can add pictures to projects from your library, even after you have completed them.

Make sure to keep all communications within Turno. This allows you, your customer, and the Turno team to check chat history when needed. It is a useful security measure for both parties.

Emergencies happen, we know. However, if you manage to keep your cancellations at the lowest rate possible, your customer will be pleased and won't have to deal with late-time scheduling to have their property ready for their next guest.

This is a classic. Being on time not only shows professionalism, it allows both you and your customer to keep your daily schedule and ensure everything goes smoothly throughout the day. This is even more important when you are dealing with a "same-day" cleaning project, where there's little or no extra time beyond what was scheduled to be spent on the property to have the cleaning finished.

As for finishing earlier than the requested time of a project, it's usually okay but we still recommend you communicate with your customer about it to make sure they are aware.

One of the most valuable and important tips in our platform is to only agree to do jobs that are available on your schedule.

We encourage this for many reasons, but to cite a few, it ensures that your work is documented in the platform and that payment can be processed for your work.
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To know a little bit more about our off-platform policies, see this guide:

We strongly recommend you contact your customer if you need to cancel a project. You can open a chat with our support team to be removed from a project if you need, but the customer can also do this on their end, and they should be the first to know you can't make it to a cleaning. The more time you give your customers to find another cleaner, the better.

A customer might need to cancel a cleaning as well, so check your app from time to time to see if everything is in place. Also, if an emergency happens, the customer might reach you, and having your reply might be what makes them keep or cancel a project.

If you have a team, you don't need to have your customer adding all your cleaners to their team. You can use our partner platform, Taskbird, to arrange, share, and assign your projects with your team. Taskbird is linked to Turno via API integration, so it's the easiest way to manage your team and delegate cleans. If you already have a Taskbird account or if you are just curious about how to link Taskbird and Turno, take a look at this guide:

Customers will be trusting you with their properties when you are doing a Turno project, so communicate with them in case you need to take any partners with you. This very important in case you send someone else to do a project, as the customer won't be able to know who will be coming to their property unless it is communicated to them.