The Turno marketplace is the best option to find and connect with new cleaners in your area. Here's everything you need to know about how to use it. 🚀

The first step to find new cleaners on our marketplace is starting a Cleaner Search. On a Cleaner Search, you select a property and our system sends your offer to cleaners that use the marketplace in your area. These cleaners receive your offer and are able to place bids, which you can accept in order to add the cleaners to your team.

Although it's not possible to select more than one property for each Cleaner Search, you can accept as many bids as you want and add the cleaners to as many properties as you like after you accept their bid. You can also have an unlimited number of searches open at the same time.

Here's a 5-minute video that will show you everything you need to know about setting up to connect with your first cleaner using the Turno marketplace!

After you receive a bid, you're able to see its details, contact the cleaner, and check their profile.

You can start a conversation with any cleaner through our platform chat. At this point, you can ask the cleaner some questions regarding their availability, their work procedures, whether they work alone or with a team, as well as let them know about your preferences and requirements. All cleaners on our marketplace are independent contractors, so you can find the ones that fit the most into what you are looking for!

We encourage all hosts and cleaners to keep communicating within the app after the bid is accepted to ensure safe relationships and records of your connection. Keep in mind that it's also against our terms of service to share any kind of personally identifiable information (such as company names, last names, phone numbers, emails, websites, and addresses) with a cleaner before you accept their bid.

We recommend that you always keep an eye on your notifications so you don't miss any messages from your cleaners, avoiding misunderstandings and improving your business relationship with them – communication is key! 🗝️

In order to accept a bid, you need to have both a payment method set up and a calendar linked to your property. Accepting a bid means that the cleaner is now part of your team and can be enabled on your properties in order to start receiving projects from you.

The bid price is the rate the cleaner will have on your property. You will only be charged when they mark a cleaning project as complete. Their rate is the price of the projects they will be assigned to, but you can change it at any time.

If you're all set and already accepted the terms of our marketplace, you can start building your team of cleaners! ✨

Now that you have accepted a bid, you still need to add the cleaner to your property so they can start receiving your project requests. Once that's done, you can sit back and let our system do the hard work for you. 💪

Turno will automatically sync with your reservations and add them to your schedule, creating a cleaning project for each check-out by default (can be changed to check-in). The project will then be sent to the cleaners assigned to that particular property, and they will receive the project request.

Turno is here to make your life easier when dealing with your rentals, so we are not just a cleaner-host matchmaker: we also have automation tools that will help you manage and grow your business.

You can personalize checklists for each one of your properties according to what they need (or use one of the templates from our popular checklists list), so your cleaners can leave your property just the way you want it. And they can also add pictures to projects to document that everything in your property is just as you would have done it 📸

Recently, in partnership with Airbnb, we released our Quality Center, a feature that is available for Airbnb operators and helps you improve your services by gathering your cleanliness ratings and reviews. Check this article for more information about how to access the Quality Center and enhance your overall experience on our platform: