Projects on Turno usually take place after a guest leaves so your property will be ready for your next guest to enjoy their stay. However, you may want to add a project to welcome your guests when they arrive too. We are proud to present the "Check-in/Welcoming" project, a great way to have your guest know the features and any relevant information about your property to make the most out of their time with your business.
Note: If you are a co-host you might not have permission to manage Check-in/Welcoming projects on your account due to your main host's settings.
What is a Check-in/Welcoming project?
This project type serves as a guide to your property. By having a teammate in position whenever your guest arrives, they will be able to show them the property, warn them about any ongoing issues, and relay any specific guidelines you may want to make the guest aware of.
How does it work and when should I use it?
This new project type is intended to start with your guest's arrival, with a teammate at the property to welcome guests to your rental.
The process of having a Check-in/Welcoming project created is just like any other manual project. You can access your "Projects" screen and then click on "Add manual project":
Here you will be able to choose the project type and pick "Check-in/Welcoming":
Just remember to schedule it to meet the arrival time of your guest. Like any other project, these projects can also have checklists attached to them, so feel free to customize your check-in/welcoming project to suit your needs.
Automating check-in/welcoming projects
You can set your property to automatically create projects to welcome and check in your guests based on your bookings. To do so, go to your property settings, and navigate to the Scheduling tab.
There you will find your Check-in/Welcoming Settings for that property. Click it to open a pop up where you can enable this setting.
You will be able to enter a few project details for your Check-in/welcoming projects, such as another name for them, choose a checklist from your existing ones, the project start time and how long it should be, and notes (both private and to your teammates).
Once your details are ready, click "Save Changes" to apply. New Check-in/welcoming projects will be created for all your upcoming check-ins in this property.
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