Our payments processor, Stripe, typically processes credit/debit card payments within 2-5 business days and ACH payments within 5-7 business days. For first-time payments, it may take a little longer because Stripe will verify your account before depositing payouts.

Payouts may also contain more than one payment, depending on how many projects you completed in the last 24 to 48 hours.

You can see Stripe's estimate for when your payments will arrive to your bank account on the Incoming to Stripe section under Balances on your Stripe account (for Standard accounts, you can access it here, and for Express accounts you can do so here).

If it's been longer than 7 business days, there might be an issue with your Stripe account. In most cases, the account could be restricted because Stripe needs more information about you or your business in order to fully enable your account.

Log into your Stripe account (Standard here or Express here), and make sure you are enabled to receive payments.

If your account is disabled, contact Stripe at their Help Center so they can help you update it. ✅

Some cleaners have the option to pay an additional fee to Stripe to receive payments faster. The "Instant Payouts" Stripe feature is available in Australia, Canada, Singapore, the United Kingdom, and the United States.

Accounts in good standing are generally eligible for Instant Payouts after using Stripe for 60 days and reaching USD 5,000 in payments processed. Furthermore, US Standard and Direct accounts can choose Instant Payouts with debit cards or direct transfers to eligible bank accounts. Confirm your eligibility through your Stripe Dashboard. This is a Stripe feature, not directly related to Turno.

To know more about the differences between a standard payout and an instant payout, check out this article from Stripe ⬇️

Contact Stripe support directly on the link below for further questions about Instant payouts . 💻